FAQ
Orders & Shipping
Q: How can I place an order?
A: You can place an order directly on our website by selecting your preferred items, adding them to your cart, and completing the checkout process.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and select local payment methods depending on your country.
Q: How long will my order take to arrive?
A: Delivery times vary based on your location and selected shipping method. Standard shipping typically takes 3–7 business days. Express options are available at checkout.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking link. You can also log in to your account to view order status.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase, provided items are unworn, unwashed, and in original condition with tags attached.
Q: How do I start a return or exchange?
A: Visit our [Returns Portal] or contact our Customer Service team to initiate your return or exchange.
Q: Are returns free?
A: Return shipping is free in most regions. Please check our Returns page for country-specific details.
Products & Sizing
Q: How do I find the right size?
A: Use our online size guide available on each product page. If you’re between sizes, we recommend sizing up for a more relaxed fit.
Q: Are your polos unisex?
A: Our polos are designed in men's, women's, and unisex styles. Please refer to the product description for fit information.
Q: How do I care for my Lacoste items?
A: Most Lacoste apparel is machine washable. Please refer to the care label on your garment for specific instructions.
Account & Membership
Q: Do I need an account to order?
A: No, but creating an account allows you to track orders, save your preferences, and receive exclusive offers.
Q: What are the benefits of joining Lacoste Club?
A: Members receive early access to new collections, exclusive offers, special birthday gifts, and more. Joining is free.
Authenticity & Stores
Q: How can I be sure I'm buying authentic Lacoste products?
A: To guarantee authenticity, shop directly from Lacoste.com, Lacoste retail stores, or authorized retailers listed on our website.
Q: Where is my nearest Lacoste store?
A: Use our [Store Locator] to find the nearest Lacoste boutique or authorized retailer.
Need More Help?
If you have any other questions, our Customer Service team is here to help.
Call us: (011) - 245 7010
Email: info@lacosteofficial.co.za
Live Chat: Available Monday to Friday, 9AM–6PM